ARTICLE DEDICATED TO ALL MALAYSIA BROADBAND INTERNET SERVICE PROVIDER

I AM UTTERLY FED-UP WITH YOU AND YOUR SO-CALLED BROADBAND SERVICE, MAXIS!!!

Okay. This article is dedicated to Maxis.

I am one of your loyal customer. Just go and check your record and you will know that.

You even gave me a free iPhone 3Gs because I have been such a good customer. Well, thank you very much for that.

One of your services which I loyally and dutifully subscribe to is your wireless "broadband" service. My quota is 6G and the speed, I am told by your customer service today (12th May 2010 at about 4.30pm)  should be 3.2 MPS.

I am also told that speed is on "best effort basis".

If you do not already know, I am a lawyer. I know what "best effort" mean in a contract. I also know what "best endeavour" mean in a contract.

At first, the speed was very fast. But since last October, when you have more and more users, your speed DO NOT QUALIFY YOUR SERVICE TO BE CALLED A BROADBAND SERVICE!

I have complained about this on 23.10.2009; 25.11.2009 and 14.12.2009.

Your customer service people are very friendly I must say. They asked me to do this and that, which I did. A technician was sent to my office.

But it just does not improve! In the morning it will be quite fast. I could get speed up to 1.9MPS before 11am. After 12pm however, when more and more users come in, it will be slower than the copper wire service I used to have ages ago!

You don't believe me? Well, take a look at these pictures!

Download speed of 150kbps and upload speed of 120kbps! What the hell? You call this "broadband"?

Look at this:

These are taken at about 4pm today (the 12th of May 2010). The speed was, at best,  40kbps!!!That is 0.04MPS. Where is the 3.2MPS which you promise on a "best effort" basis?

Don't give me that shit about "speed is on a best effort basis" okay! Is this your blinking BEST EFFORT? Are you bloody nuts?

This is no blinking effort at all.

When you keep on getting customers and users through massive promotions, all the while promising "best efforts" to everybody who signs up, while at the same time you do not increase your capacity or ability to deliver a 3.2MPS as stated in my contract with you, you bloody well cannot say you have been putting in your best bloody effort. Go and ask your in-house legal Counsel if you don't believe me.It looks like the only "best effort" you are putting in is your efforts to get more and more customers or users!

I am going to give you, dear Maxis, a week to improve. I am going to check the speed from today onwards everyday. And I am going to record them.

Then I am going to the consumer tribunal. I think you are an embarrassment. The government should withdraw your license. I am also going to lodge a complaint with the Multi-media authorities whatever.

Those who are suffering the same thing please do drop in your contacts in the comment section with particulars of your problems.

I am going to start a class action.

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PATUTLAH LEMBAB INTERNET KITA!!!