PEOPLE'S SATISFACTION A KPI BENCHMARK - NAJIB

"We should keep in mind that the ultimate KPI benchmark is the people's satisfaction... whether they are satisfied with our service, whether we have solved their problems and so on,"

"I hope that we can work to fulfil the people's aspirations because if they are satisfied with our services, they the will continue with the government,"

Prime Minister Datuk Seri Najib Tun Razak