In a bid to further improve the public delivery system, all ministries and departments are now required to include complaints as an agenda at management meetings.
“The people have every right to complain if they are unhappy with the services provided by any department or agency, including those which have been privatised or have monopoly over services,” he said, adding that departments and agencies were duty-bound to send an acknowledgement to the complainant.
“They should then solve the complaint within the given time.”
Chief Secretary to the Govern-ment Tan Sri Mohd Sidek Hassan
Complaints can be forwarded to www.bpa.jpm.my via its i-Aduan system or call 03 8888 7777.
They can also be sent post-free to the Director General, Public Complaints Bureau, P.O. Box 9000, 50505 Kuala Lumpu
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