Selasa, Jun 29, 2010

USE SMS TO CHANNEL COMPLAINTS TO SESB

Use SMS to channel complaints: SESB

Kota Kinabalu: Sabah Electricity Sdn Bhd (SESB) advised customers to use the Short Messaging System (SMS) to channel their complaints instead of calling the Call Management Centre (CMC) by phone.

SESB, in a statement Monday, said there are three alternatives to channel their complaints, by typing:

- SESBF < space> area name and send to 33154 for inquiry on area/town latest report.

- SESBP area name and send to 33154 for inquiry on area/town scheduled closure.

- SESBR area name and send to 33154 for town/area disturbance report.

The public can also surf www.sesb.com.my for information or guideline.

The SESB also said all telephone calls to SESB would be answered accordingly in turn and that the next incoming call would have to wait to be connected.

However, the CMC would receive more complaint calls from the customers who were affected by any damage or supply ration in their area which also contributed to the system congestion and complicated customers to connect with CMC line.

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20 ulasan:

  1. darshaniaRabu, Jun 30, 2010 10:30:00 PG

    extend this info to all media and make sure everyone will know it.. maybe this is the best way to channel the public complaints..

    BalasPadam
  2. 1 MalaysiaRabu, Jun 30, 2010 10:36:00 PG

    Hopefully whatever complaints are lodged will be taken seriously, otherwise all this is useless.

    BalasPadam
  3. SuminunduRabu, Jun 30, 2010 11:03:00 PG

    Agree with 1Malaysia.. even though SMS might be a good idea to channel complaints to SESB, but if the complaints are not taken seriously then it will be useless.

    BalasPadam
  4. jackRabu, Jun 30, 2010 11:09:00 PG

    the delivery system has been improved...by these alternative, people can submit their complaints immediately..

    BalasPadam
  5. jackRabu, Jun 30, 2010 11:11:00 PG

    this show that SESB truly practicing the concept of 'people first, performance now'...

    BalasPadam
  6. MeiRabu, Jun 30, 2010 3:35:00 PTG

    SMS sounds good to me but i still have doubts whether the SESB will actually take our sms seriously.Nevertheless, I'm glad SESB came up with this idea.

    BalasPadam
  7. pirateRabu, Jun 30, 2010 4:07:00 PTG

    do whatever in order to improve the quality of your services.. whether it is effective or not, it should be considered later.. if we never try, we will never know how it will be..

    BalasPadam
  8. Hamdan HadillahRabu, Jun 30, 2010 4:17:00 PTG

    SMS make more easy to everyone in any place can doing the complaint for SESB. is the good way and idea.

    BalasPadam
  9. Boten_TrishRabu, Jun 30, 2010 4:31:00 PTG

    What a wonderful idea. Since calling the hotline, the operator can be very rude to complainers or sometimes, they wouldn't pick up the calls..SMS is another alternative where complains could be done. Good idea and should be consider.

    BalasPadam
  10. AlanisRabu, Jun 30, 2010 9:39:00 PTG

    SMS is much mo easier. Definitely easier. Oh please Govt, make it happen. We're fed up as our call were not picked up by the operator. Either that or we were answered by them very rudely..

    BalasPadam
  11. UnknownKhamis, Julai 01, 2010 8:43:00 PG

    SESB do the best for people and make easy to people doing their complaint. So, people will using this for a good and not mistakenly use.

    BalasPadam
  12. Anak SabahKhamis, Julai 01, 2010 11:46:00 PG

    Harap pengguna akan menggunakan cara ini dengan baik. Diharapkan juga SESB akan memperbaiki perkhidmatan mereka setelah mendapat kritikan ataupun cadangan daripada pengguna.

    BalasPadam
  13. FoxKhamis, Julai 01, 2010 1:15:00 PTG

    SESB should also provide suitable feedback after complains are lodged.

    BalasPadam
  14. AsslynKhamis, Julai 01, 2010 2:01:00 PTG

    Advance already oww, but make sure it's effectively work!

    BalasPadam
  15. ochoKhamis, Julai 01, 2010 2:09:00 PTG

    Jika ada SMS tapi pekerja tidak cemerlang, tidak ada yang akan berubah. Jadi diharap pekerja juga perlu memainkan peranan penting jangan harap dengan system yang canggih tapi tidak berkesan.

    BalasPadam
  16. aku bahKhamis, Julai 01, 2010 4:10:00 PTG

    Bagus ba ni :) waa, SESB juga lah yang best - berusaha menyediakan cara yg terbaik utk pengguna menyalurkan aduan. Baha, harap2 kaedah ni membuahkan hasil yang baik :)

    BalasPadam
  17. mayKhamis, Julai 01, 2010 9:40:00 PTG

    Idea ini dapat meningkatkan tahap kualiti bagi memastikan perkhidmatan yang lebh baik dan berterusan. Diharapkan pihak SESB dapat memaklumkan sistem penggunaan SMS untuk menyampaikan aduan orang ramai dengan menyiarkan melalui surat khabar, media cetak, media elektronik dan mengiklankan ke siaran TV agar semua rakyat di negeri ini mengatahui sistem tersebut.

    BalasPadam
  18. mayKhamis, Julai 01, 2010 9:41:00 PTG

    Setiap aduan yang dilaporkan melalui SMS harap pihak SESB dapat memberi maklum balas dan bertindak segera.

    BalasPadam
  19. True SabahanJumaat, Julai 02, 2010 11:39:00 PG

    SESB was not doing well in their customer service previously. There are time when customers phone call was not picked up, and also customers are treated rudely by the phone receivers. I hope they have changed for the better.

    BalasPadam
  20. JakeJumaat, Julai 02, 2010 12:58:00 PTG

    People should be responsible while using this channel to voice your dissatisfaction.

    BalasPadam

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