Sabtu, Ogos 13, 2011

15,000 IN SANDAKAN AFFECTED BY BILLING ERRORS – SESB

15,000 in Sandakan affected by billing errors – SESB

KOTA KINABALU August 13, 2011: Sabah Electricity Sdn Bhd (SESB) has confirmed that there were some technical errors in the readings for the July electricity bills issued to some 15,000 consumers in Sandakan.

The utility company said in a statement yesterday that the erroneous electricity bills were issued from July 12 to August 11.

Those affected are advised to only settle the current bills and not the arrears stated in the bills.

SESB said they would not therefore be carrying out any electricity disconnection in Sandakan against those who are affected by the technical errors.

Consumers who need further clarification on their latest bills may contact the SESB via the hotline at 1-800-88-1135, fax: 088-282 451, or email at tariff@sesb.com.my.

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SESB criticised for inefficient billing service

SANDAKAN August 12, 2011: Elopura assemblyman Au Kam Wah has taken Sabah Electricity Sdn Bhd (SESB) to task for providing poor service to consumers.

Au said he had received a number of complaints from consumers that they had never lapsed in the payment of bills but would receive arrears in payment with a red warning letter to settle the outstanding within 20 days to avoid termination of electricity supply.

He said he was even puzzled the new tariff rate began on July 1 when it should be July 15.

He added the State Government must seriously look into the matter and a review must be made to restore justice and fairness to the consumers.

Since SESB adjusted the power tariff, it has received a lot of negative feedback from consumers and politicians.

Sabah DAP on Wednesday pointed out that SESB’s assurance that the hike in electricity tariff was only 15 per cent and would not heavily affect common users is not true.

Its youth chief, Junz Wong, said they had received numerous complaints from the public who were shocked and unhappy with the “too high” increase in their monthly electricity bills.

“People want to know how they calculate the increase because it does not look like a 15 per cent to them. Families whose monthly bills before were only RM200 said they now had to pay RM300, which is an increase of 50 percent,” he said.

Junz, who is also DAP assistant state secretary, said the tariff hike had also resulted in substantial increase in prices of goods and services in the State, causing further burden to business and the people.

33 ulasan:

  1. SESB sudah meminta maaf kepada penduduk Sandakan yang menerima bil yang salah itu.

    BalasPadam
  2. SESB mungkin akan menjelaskan pengiraan baru bil elektrik tidak lama lagi. Tunggulah dan lihat.

    BalasPadam
  3. kesilapan seperti ini tak harus berulang lagi.

    BalasPadam
  4. Of course it's shocking! Hope this will never happen again.

    BalasPadam
  5. Kalau ada silap, verify dan buat pembetulan je. masalah senang ditanggani.

    BalasPadam
  6. Mungkin sistem SESB ada masalah? Upgrade sistem tersebut dan memberi penjelasan dan cara penyelesaiannya. Yang penting, masalah tidak berulang.

    BalasPadam
  7. "He added the State Government must seriously look into the matter and a review must be made to restore justice and fairness to the consumers."

    Seharusnya mencari punca masalah dan memberi penjelasan kepada pengguna.

    BalasPadam
  8. "Junz, who is also DAP assistant state secretary, said the tariff hike had also resulted in substantial increase in prices of goods and services in the State, causing further burden to business and the people."

    Memang akan menjadi satu impak kepada kenaikan harga barang-barang lain. Yang penting, jimat penggunaannya.

    BalasPadam
  9. Tiada kejutan sebenarnya. Tampil ke kaunter SESB dan cari punca masalah dan cara penyelesaian. Itu sahaja.

    BalasPadam
  10. memang sangat mengejutkan jika angka dalam bil menjadi semakin besar dari biasa. rupa2nya, aduan yang dilaporkan minggu lalu berkaitan dengan kenaikan yang melebihi 15% adalah disebabkan masalah teknikal.

    BalasPadam
  11. sepatutnya kenaikan tarif ini tidak dilakukan buat masa ini kerana negara dilanda pelbagai kenaikan dalam harga barangan dan perkhidmatan yang begitu membebankan rakyat.

    BalasPadam
  12. Teruknya. Begitu banyak error. Parahnya orang membayar.

    BalasPadam
  13. Apa macam juga boleh salah calculate. Menyusahkan saja.

    BalasPadam
  14. Kasi naik tariff tapi tidak sesuai dengan standard. Bikin malu saja.

    BalasPadam
  15. Boleh refund ka tu?

    BalasPadam
  16. Harap maslaah sebegini dapat ditangani secepat mungkin. Tarif naik tapi kenapa perkhidmatan kurang memuaskan.

    BalasPadam
  17. say berkata...
    sepatutnya kenaikan tarif ini tidak dilakukan buat masa ini kerana negara dilanda pelbagai kenaikan dalam harga barangan dan perkhidmatan yang begitu membebankan rakyat.
    Isnin, Ogos 15, 2011 1:51:00 PM

    setuju dengan say. kerajaan harus mempertimbangkan masalah2 yang dihadapi rakyat.

    BalasPadam
  18. Since SESB adjusted the power tariff, it has received a lot of negative feedback from consumers and politicians.

    indeed..received no positive remarks..yet only add burden to rakyat

    BalasPadam
  19. hopefully government will intervene and solve rakyat's problems

    BalasPadam
  20. harap perkhidmatannya pun setaraf dengan tarif yang dinaikkan oleh SESB

    BalasPadam
  21. ya, Kerajaan Negeri perlu mengembalikan keadilan dan kesaksamaan kepada pengguna.

    BalasPadam
  22. This is ridiculous, how can they make a mistake this big ....

    BalasPadam
  23. penjelasan sudah diberikan oleh SESB..

    BalasPadam
  24. SESB juga telah memohon maaf atas kesilapan yang berlaku..kerajaan prihatin kepada masalah yang dihadapi oleh para pengguna dan penyelesaian segera dilakukan.

    BalasPadam
  25. kerajaan sentiasa mendahulukan rakyat...

    kesilapan sama diharap tidak akan berulang lagi.

    BalasPadam
  26. May be this is technical or system error, just hoping SESB can tackle and resolve the issue soon.

    BalasPadam
  27. Patient.. small issue, just go to SESB for solution.

    BalasPadam
  28. Hoping SESB can accept comment and review its tarif increment.

    BalasPadam
  29. Ramai yang bersuara dengan kenaikan tarif tersebut, harap pihak SESB dan kerajaan boleh membuat research tentang kenaikan tersebut dan mencari kaedah lain untuk selesaikan masalah selain dari menaikkan tarif tersebut.

    BalasPadam
  30. Kenaikan tarif yang berkemungkinan membawa kesan sampingan yang negatif yang kerajaan dan SESB abaikan. Perlu juga dengar suara rakyat yang berkehidupan susah dengan inflasi yang tidak stabil.

    BalasPadam
  31. harap kesilapan yang berlaku dapat diatasi dan tidak berulang lagi..

    BalasPadam
  32. bagaimana dengan penggunaan? jangan campurkan peratus kenaikan tarif itu dengan penggunaan.. kalau penggunaan meningkat, sudah tentu bil pun akan naik melebihi 15% dari sebelumnya..

    BalasPadam
  33. hopefully for those affected by the billing error will be satisfied with the explanation given ​​by the SESB.

    BalasPadam