VERY UNPROFESSIONAL STAFF AT JPN RANAU

Very unprofessional staff at JPN Ranau

12th April, 2011

• RECENTLY, a father of a newly-born child went to the Registration Department (JPN) in Ranau to obtain a birth certificate for the baby.

It was April 7 when he made the visit and he was disappointed with the attitude of the staff on duty.

According to the complainant, the staff who was manning Counter Three showed no courtesy.

“He didn’t smile. And to make matters worse, he was saying unnecessary things,” the father said.

“I was asked to put my signature on a document. And just to make sure I sign at the right spot, I asked him again,” said the complainant.

“Firstly, he showed me where to sign and smiled. But after that he said to me ‘only know how to produce offspring but don’t know how to sign’. And he continued by saying ‘are you panicky already?’ Should a civil servant say such things?” the father asked. “The staff was not professional. Maybe he was joking but it was not the right place to do that,” he said.

“I also noticed how the same staff unfairly treated another customer, who was an old man. The old man wanted to get a birth certificate for his son. But it seemed that he was unable to complete the form given,” the complainant said.

“The staff should have helped the illiterate old man to complete the form instead of telling him to go back all the way to his village and get the village head to help him,” the father said.

“What if the old man comes from a far away village? He would have wasted a lot money, time and energy,” the complainant said.

“The staff should show better manners to reflect the government’s good values and courtesy culture,” the father said.

• ACTIONLINE contacted the head of JPN in Ranau and was told that he (the department head) was on leave during the incident.

The complainant is advised to contact the department head personally as there are few details needed before further action could be taken.