The problem of the 48-year-old man from Kampung Napitas, Tenghilan started when he wanted to change his old blue IC to the high quality IC about 10 years ago.
He was told then that the National Registration Department could not process his application because one of his fingerprints did not match the one in his blue IC.
He was asked to lodge a police report that he had lost his IC. He complied because he wanted to get his new IC quickly.
But, until now, nothing has happened.
"I have all the documents but still they could not process it because of my fingerprint," he said, adding that it had caused him a lot of problems, including opening bank accounts and managing his children's schooling.
"I have been waiting for so long and I am now at a loss, I don't know what to do anymore," he said.